Eliza jade candles privacy policy

This Privacy Policy explains how Eliza Jade Candles collects, uses, and safeguards the personal information of its customers and website visitors. By engaging with our products and services, you agree to the terms outlined in this policy.

1. Information Collection:

We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or subscribe to our newsletter.

2. Use of Information:

We use the collected information to process orders, send order updates, provide customer support, and keep you informed about our products, promotions, and news. Your data may also be used to improve our website and services.

3. Data Sharing:

We do not share your personal information with third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors and shipping companies.

4. Cookies and Tracking:

Our website may use cookies and similar technologies to enhance your browsing experience and gather usage information. This data helps us understand how our website is used and make improvements.

5. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, loss, or disclosure. However, no method of data transmission over the internet is entirely secure, so we cannot guarantee absolute security.

6. Marketing Communication:

We may send you marketing emails if you've subscribed to our newsletter. You can opt out of these communications at any time by using the "unsubscribe" link provided in the emails.

7. Your Choices:

You have the right to access, update, or delete your personal information. You can also request the restriction of certain processing activities. Contact us at Elizajadecandles@gmail.com to exercise these rights.

8. Children's Privacy:

Our products and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

9. Changes to Privacy Policy:

We may update this Privacy Policy as our business evolves or legal requirements change. Any revisions will be posted on our website, and the effective date will be noted.

10. Contact Information:

If you have questions or concerns about our Privacy Policy, please contact us at Elizajadecandles@gmail.com

11. Website Hosting and Payment Service Providers

We use trusted third-party service providers to operate our website, process orders, accept payments and provide related services. These providers may collect, process, store or receive personal information when you use our website or complete a transaction with Eliza Jade Candles.

GoDaddy

Our website is hosted and operated using services provided by GoDaddy.

When you visit our website, submit an enquiry, subscribe to our mailing list or place an order, GoDaddy may collect, process or store information on our behalf, including:

Your name, email address and telephone number;
Your billing and delivery address;
Information submitted through contact, wholesale enquiry or subscription forms;
Order and transaction information;
Your IP address, browser type, device information and website activity; and
Information collected through cookies and similar technologies.

This information may be used to provide website hosting, ecommerce functionality, security, analytics, communications, order management and related services.

GoDaddy handles personal information in accordance with its own privacy policy.

Square

We use Square to process certain payments, transactions and electronic gift cards.

When you choose to pay using a payment method processed by Square, Square may collect or receive information including:

Your name and contact information;
Billing and payment information;
Transaction details, including the amount paid, purchase date and products ordered;
Your IP address, browser or device information; and
Information required to process payments, prevent fraud, issue refunds or resolve payment disputes.

Square may collect information directly from you when providing its payment services. We may receive transaction confirmations and information necessary to process and fulfil your order, but we do not generally receive or store your complete debit or credit card number.

Square handles personal information in accordance with its own privacy and security policies.

PayPal

We offer PayPal as a payment option.

When you choose to pay using PayPal, you may be redirected to PayPal or use an integrated PayPal checkout service. PayPal may collect, use and store information including:

Your name, email address and contact details;
Your billing and delivery address;
Your PayPal account information;
Payment and transaction information;
Your IP address, browser and device information; and
Information required to process your payment, verify your identity, prevent fraud, comply with legal obligations, issue refunds or resolve disputes.

PayPal processes your payment separately under its own terms and privacy practices. We may receive confirmation that your payment has been completed, together with transaction and delivery information required to process and fulfil your order.

We do not receive your PayPal password and do not generally receive or store your complete debit or credit card details when you pay through PayPal.

PayPal handles personal information in accordance with its own privacy statement.

How We Use Information Received From These Providers

Information received from GoDaddy, Square or PayPal may be used to:

Process and fulfil your order;
Confirm and record payments;
Arrange delivery or collection;
Communicate with you about your purchase;
Process refunds, returns or exchanges;
Respond to enquiries or disputes;
Detect and prevent fraudulent or unauthorised transactions;
Maintain business and financial records; and
Comply with our legal, tax and accounting obligations.

We only use information received from these providers for purposes connected with operating our business, completing transactions and providing customer service, unless otherwise permitted or required by law.

Overseas Processing and Storage

GoDaddy, Square, PayPal and their related companies or service providers may process, transfer or store personal information using systems located outside Australia.

The locations in which information is processed or stored may vary depending on the provider, the services used and the location of their service providers.

Where applicable, we take reasonable steps to ensure that third-party providers handling personal information have appropriate privacy and security measures in place.

By using our website or selecting one of these payment methods, you acknowledge that your information may be handled by the relevant service provider for the purposes described above.

You should review the current privacy policies of GoDaddy, Square and PayPal for further information about how each provider collects, uses, stores, shares and protects personal information.