OUR POLICIES

Faulty items & Refunds

At Eliza Jade Candles we want our customers to be end to end satified,
should the product you purchased not be up to standard we will refund or replace the product, we will ask for photos to be sent through to elizajadecandles@gmail.com
Eliza Jade Candles will cover the shipping cost for any faulty items sent.

Refunds

The processing of refunds will be by way of the original payment method used by the purchaser, please allow 7 business days for refunded amount to be cleared into your account.

Eliza Jade Candles will adhere to Australian consumer law in all states and territories.

Change of mind

Its ok to change your mind, we will accept returns for a period of 30 days from when the original order was placed.
The item must be unused, with the original packaging, return postage will be the responsibility of the buyer for change of mind returns.
Please email: elizajadecandles@gmail.com with the order number,  Please allow 7 business days for change of mind returns to be processed.

Once Approved, please send item to the below address:

Eliza Jade Candles

3/37-39 Cambrai Avenue Engadine Nsw 2233